Friday, January 21, 2005


United Airlines

With the exception of Government-run organisations and Government departments, there are no organizations on earth other than the major airlines where the employees actively hate their customers.

Here's my message to any employees of UA reading: we hate you guys too! Believe me, we don't fly for pleasure, and we are certainly not troubling you by trying to check in for our own amusement.

Just like you, we'd rather be anywhere else and doing just about anything else other than standing here trying to check in.

We'd prefer to check in using the automatic machines, but you haven't quite got them working yet, have you?

We're sorry to be distracting you from whatever it is you'd prefer to be doing, but we'll be gone soon, as long as it's not raining out, and so too, with any luck, will your airline.

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